Boston College is a leading national Jesuit, Catholic university, enrolling 9,000 undergraduates and close to 5,000 graduate and professional students. Located six miles from downtown Boston, the University has approximately 680 full-time faculty and 2,300 full-time employees, an operating budget of $767 million, and an endowment of $1.5 billion.
This position reports to the Manager, General Services, Office of Student Services. Responsibilities include providing academic, financial, and auxiliary services to 15,000 students and 3,000 faculty and staff as well as to prospective undergraduate and graduate students and their families. Providing transcript and loan repayment services for alumni. Resolving issues with other university offices, third-party servicers, lenders, guarantors, and government agencies. Service is delivered over the telephone, in-person, through e-mail and web-based and print resources. The Service Associate team handles daily over 400-800 telephone calls, 200-700 in-person visitors, and respond to 20-30 e-mails.
A Bachelor's degree preferred with significant experience in a student services setting or experience in an office environment in an administrative role preferred. Demonstrated ability to work in a busy, stressful environment and to respond to customers quickly, accurately, and congenially. Demonstrated ability to exercise sound judgment and to move quickly among various functions and responsibilities.
During peak seasons must be available to work occasional evenings until 700 p.m. and weekends.
Boston College is an affirmative action, equal opportunity employer.
