General Summary
The ITSM Developer is responsible for working to develop and implement technical solutions on the ITSM platform for UMMS. The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the organization using the designated UMMS ITSM platform.
The ITSM Developer will work with a team of Healthcare professionals to deliver solutions involving all aspects of service delivery including ITIL Request, Incident, Problem, Change, Knowledge, Asset and other modules designed to automate and add meaningful value to the organization. The ITSM Developer will use software development methodologies best practices to conduct requirements analysis, system design, and play a vital role throughout the entire development lifecycle in a high velocity organization.
Principal Responsibilities and Tasks:
The following statements are intended to describe the general nature and level of work being performed by Interns assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
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