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Home        Find A Job       Directory       Health Tips          Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Chat Home > Career Center > Job Seekers > Job Search Job Title: Assistant Manager Company Name: University of Michigan Location: Ann Arbor, MI Position Type: Full Time Post Date: 09/29/2024 Expire Date: 10/29/2024 Job Categories: Healthcare, Other, Healthcare, Practitioner and Technician, Executive Management, Medical Job Description Assistant Manager How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary Department Summary Michigan Dining is comprised of twenty-one on-campus cafes and markets, nine residential dining halls, a line of Blue to Go foods and the Michigan Catering unit. Our 300 professional and 2000 student employees are committed to creative, healthy and nutritious foods, international cuisines and sustainability throughout all dining operations. Job Summary Manages and participates in front-of-house and residential and retail operations, and assists with back-of-house operations as needed to support daily dining service operations. Supervises and oversees the activities of student and bargained-for staff engaged in serving meals, servicing retail customers and maintaining cleanliness of all areas of the dining facility. Responsibilities* Supervision (40%) Demonstrates hands-on management, pro-active leadership, and the ability to achieve high quality, food sanitation and customer service standards.   Participates in developing and adjusting student and bargained-for staffing schedules to meet service needs in the most cost-effective manner possible. Assigns and reassigns employees to meet daily operational needs; assists in stations as needed. Clearly explains and demonstrates work assignments and expectations; conducts ongoing assessment of job performance and provides feedback to ensure high quality food presentation, sanitation, and customer service. Participates in the hiring process including interviewing applicants and hiring decisions.   Participates in the corrective action process; provides coaching, oral and written warnings as needed. Assists with training, employee development and unit meetings; works to build morale and emphasize teamwork. Assists in overseeing food preparation, presentation, portioning and plating of food served in the unit in consultation with culinary staff. Represents Michigan Dining to students, faculty, staff and guests in a positive and professional manner. Supervises and participates in catered events in the operating unit or other campus locations. Conducts pre-service inspections; continuously monitors stations and dining room throughout the meal service period to be sure they are prepared for service, properly equipped, clean and orderly.  Customer Service (30%) Ensures appealing presentation and appetizing appearance of food. Is knowledgeable about the menu; ensures that food is properly labeled. Ensures consistency and quality; oversees adherence to standards, policies and procedures. Anticipates addresses and resolves customer service issues. Solicits and responds to information from customers; responds to comment cards. Informs management about customer service issues and follow-up actions. Sanitation and Safety (15%) Maintains proper sanitation standards in compliance with regulations, EHS and HACCP policies and U-M standards. Assists with oversight of kitchen cleaner staff, including scheduling and assigning tasks. Maintains inventory of cleaning products and equipment. Monitors and maintains records/equipment for Smart Temps system. Other Requirements: Special projects and other duties as assigned. Required Qualifications* Associates degree in hospitality management, business administration, dietetics, nutrition, culinary arts, or a related field or equivalent  experience which is One to five years of food service experience.   One year of supervisory experience. ServSafe certified within 60 days from date of hire as a condition of employment.  If the certification is not acquired during the 60-day period, employment will be terminated.  Certification must be maintained as a condition of employment. Able to legally work in the United States. Desired Qualifications* Bachelor's degree in hospitality management, business administration, dietetics, nutrition, culinary arts, or a related field or equivalent combination of education and experience. Two to five years of experience in a large-scale commercial food service operation. One to two years of experience as a chef and/or culinary arts training. Experience working in a collaborative, team environment with emphasis on customer service. High quality standards and knowledge of food service procedures and practices. Ability to work effectively with student clientele in high volume, fast-paced environment. Excellent verbal and written communication skills; strong interpersonal skills. Knowledge of basic computer applications such as word processing, spreadsheet, e-mail and the internet, and the ability to use CBORD Food Service Suite modules or similar menu management systems. Ability to coach and motivate others. Competencies include: Drive for Excellence Innovation Business and Industry Knowledge Strategic Planning and Leadership Operational Management Fiscal Stewardship Customer Satisfaction and Communication HR Management and Development Working with Diverse Constituencies Sustainability Technology   Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Additional Information Working conditions Must be flexible and able to adapt to change in a fast-moving, intense work environment. Ability to work a flexible schedule with variable weekday hours, some weekends and holidays required. Physical requirements Able to maintain a static position for extended periods. Able to assist with events and service in our dining halls, cafes, markets and at catering events as needed. Ability to move and transport objects weighing 25-30 pounds. Direct reports Supervises Student Staff Additional Information Selected candidates whose start date is after 4/1/2024 or before 8/31/2024 will not be eligible for the university FY 24-25 salary/merit plan unless otherwise notified. This role may have reporting obligations under Title IX and Clery. Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.   Salary may vary depending on qualifications, experience, and education of the selected candidate. Relocation will not be offered for this position. #studentlife   Application Deadline Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. Share | Contact Information Company Name: University of Michigan Website: https://careers.umich.edu/job_detail/253659/assistant-manager Company Description: Please visit our employer showcase! Apply Now | Forward Job to a Friend | More Jobs From This Employer Featured Opportunities! Who's Online >> more | invite  Home | Careers | Your Sites | Browse Communities | Business Users | Links | Help | Terms | Privacy Policy | About Us | Advertise | Contact Us Created By Dante Lee and Powered By ConnectPlatform.com Copyright © 2013