We are The Visa Garage. We are building the next multibillion businesses at Visa
The Visa Garage is a unique entity at Visa, responsible for the exploration, incubation and launch of new business ventures. We operate independently to rapidly build, test, iterate, and scale ventures quickly. We are a team of entrepreneurs, designers, engineers, product developers and creators looking to build ambitious new ventures.
The team is looking for a highly motivated individual who would like to have a large impact within a disruptive company. The Visa Garage Sr. Product / UX Designer will support the ongoing incubation of multiple new business ventures within the Visa Garage including, uncovering intangible attitudes, behaviors, and motivations that drive people’s choices and desires, to developing impactful venture/business opportunities and platforms through empathetic design thinking. You will leverage knowledge of Product, Brand & Service design to ensure that these ventures are produced to their strategic intent. You will work collaboratively with lean teams composed of Entrepreneurs in Residence, Product Managers, and full-stack developers in an entrepreneurial environment. As a Sr. Product Designer in the Visa Garage, you will support the development of the brand and product design for a variety of ventures in conjunction with a design team. This position is best suited for a flexible, action-oriented person who is self-driven and thrives in ambiguous settings.
The Visa Garage is a start-up within Visa and a fast-paced team that requires designers that can inspire, coach others as well as be hands-on doers. You will be part of a highly collaborative environmentunder a unified mission. You will be an inspiring person and part of a fellowship. We will be ramping up quickly so if you want to be on the ground floor in building something incredible, this opportunity is for you.
You will be responsible for:
Ideation of concepts
Support concept sessions leveraging ethnographic research and design thinking
Plan, facilitate and produce deliverables from design thinking workshops
Contribute unique ideas within multidisciplinary workshops, meetings and immersion sessions and bring them to life through visual communication and strong written narratives leveraging your immersive, story-telling skills
Support the usage of divergent design thinking techniques for the conceptual development of products, services and/or physical connected form-factors
Support the convergence of innovative ideas to a set of digital and tangible products, services and/or physical connected form-factors in partnership with venture architects, product managers and engineering teams
Collaborative design and prototyping
Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes with Figma, Adobe CS, InVision, and other tools
Plan and lead usability tests, as well as a full spectrum of generative, iterative, and evaluative design research activities, including surveys, interviews, tree tests and card sorting
Propose and execute on UX research roadmaps
Support the development and production of brand guidelines, design systems, online advertising, and websites
Support engineering with the execution designs to ensure intended customer experience
Communication and reporting
Communicate design ideas using techniques, including product concepts, service models, customer journeys, industrial designs, system maps and/or infographics
Monitor and report of design OKRs and KPIs
Build a Strong Team Culture
Commitment to be part of an inclusive and collaborative team that values innovative and intellectually curious individuals
Contribute to creating a team culture that amplifies the Visa Garage’s mandate, champions innovation and embraces a startup mentality
Support the Customer Strategy and Insights team to develop hypotheses and the respective design research plans that help strategically frame, validate the hypothesis or challenge other forms of research
Work with design researchers to conduct qualitative and quantitative research investigations that help strategically frame, validate or challenge other forms of research
Introduce trends and exemplars across a variety of emerging technologies
Bring research plans to life through the creation of personas, customer journeys, insight-opportunity frameworks, system maps, stories, and scenarios
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.